FOLLOW US

Service Department

  • Home
  • Service Department
Service Department
Fill The Details To Start The Survey

Dealership Location:*

Dealership Location:*

Choose
Chevrolet of Columbus || 2825 Merchant Mile, Columbus, IN 47201
Ford of Columbus || 3560 N. National Road, Columbus, IN 47201
Nissan of Columbus || 3580 N. National Road, Columbus, IN 47201
CDJR of Columbus and Hyundai || 3020 N. National Road, Columbus, IN 47201
Stoops Buick GMC || 4050 W. Clara Ln, Muncie, IN 47304
Mossy CDJR || 1875 Auto Park Avenue Chula Vista, CA 91911
Clear selection
Each question is weighted based on its importance, and the total weight for each department adds up to 100%. The survey includes questions about management effectiveness, trust, leadership, and employee-manager connection to ensure a comprehensive assessment.

(Scale: 1-10, 1 = Very Dissatisfied, 10 = Very Satisfied)

Does management provide the support needed to perform repairs efficiently?*

Does management provide the support needed to perform repairs efficiently?*

(Scale: 1-10, 1 = Poor, 10 = Excellent)

Clear selection

Is your compensation fair for the technical skills and demands of your role?*

Is your compensation fair for the technical skills and demands of your role?*

(Scale: 1-10, 1 = Poor, 10 = Excellent)

Clear selection

How satisfied are you with the work-life balance in the service department?*

How satisfied are you with the work-life balance in the service department?*

Scale: 1-10, 1 = Not Confident, 10 = Very Confident)

Clear selection

Are diagnostic tools and equipment up-to-date and reliable for repairs?*

Are diagnostic tools and equipment up-to-date and reliable for repairs?*

(Scale: 1-10, 1 = Ineffective, 10 = Highly Effective)

Clear selection

Is parts availability sufficient to complete repairs without delays?

Is parts availability sufficient to complete repairs without delays?

(Scale: 1-10, 1 = Strongly Disagree, 10 = Strongly Agree)

Clear selection

Is the workload (e.g., repair orders) manageable and fairly assigned?*

Is the workload (e.g., repair orders) manageable and fairly assigned?*

(Scale: 1-10, 1 = Very Dissatisfied, 10 = Very Satisfied)

Clear selection

Are you provided with enough training to handle new vehicle technologies?*

Are you provided with enough training to handle new vehicle technologies?*

(Scale: 1-10, 1 = Unfair/Non-Transparent, 10 = Very Fair/Transparent)

Clear selection

Do you feel recognized for delivering quality repairs and service?*

Do you feel recognized for delivering quality repairs and service?*

(Scale: 1-10, 1 = Not Connected, 10 = Very Connected)

Clear selection

Are the benefits (e.g., healthcare, retirement plans) competitive for your needs?*

Are the benefits (e.g., healthcare, retirement plans) competitive for your needs?*

(Scale: 1-10, 1 = Not Connected, 10 = Very Connected)

Clear selection

How effective is communication about service goals and schedules?*

How effective is communication about service goals and schedules?*

(Scale: 1-10, 1 = Very Dissatisfied, 10 = Very Satisfied)

Clear selection

Do you trust leadership to prioritize the service department’s needs?*

Do you trust leadership to prioritize the service department’s needs?*

(Scale: 1-10, 1 = Very Dissatisfied, 10 = Very Satisfied)

Clear selection

Is the service bay environment safe and conducive to technical work?*

Is the service bay environment safe and conducive to technical work?*

(Scale: 1-10, 1 = Very Dissatisfied, 10 = Very Satisfied)

Clear selection

Are there opportunities to advance your skills or certifications?*

Are there opportunities to advance your skills or certifications?*

(Scale: 1-10, 1 = Very Dissatisfied, 10 = Very Satisfied)

Clear selection

How likely are you to recommend working in the service department to others?*

How likely are you to recommend working in the service department to others?*

(Scale: 1-10, 1 = Very Dissatisfied, 10 = Very Satisfied)

Clear selection

Do you feel your work enhances the dealership’s reputation for quality service?*

Do you feel your work enhances the dealership’s reputation for quality service?*

(Scale: 1-10, 1 = Very Dissatisfied, 10 = Very Satisfied)

Clear selection

Tell us your thoughts….

Tell us your thoughts….

Clear selection